General Terms and Conditions

These terms and conditions (hereinafter the Terms) apply to all contracts concluded between b-ceed GmbH (hereinafter b-ceed GmbH) and the customer. Deviating provisions, including those contained in the contracting partner’s general terms and conditions, do not apply unless expressly acknowledged in writing by b-ceed GmbH. If the customer does not agree to the inclusion of the following Terms, b-ceed GmbH must expressly consent to the contract being concluded without these Terms in that particular case. In addition, at the beginning of the Covid-19 pandemic, the Terms were extended by special cancellation and payment conditions that adapt dynamically to the changing situation in Europe.

Contracting party
b-ceed GmbH
Managing director: Rebecca Lenz
Nettelbeckstr. 15
D-22761 Hamburg
Email: info@b-ceed.de

View our legal notice

The customer may place an order orally, in writing, by telephone, fax or email. The order may be withdrawn until b-ceed GmbH has issued an order confirmation. The contract is concluded when b-ceed GmbH confirms the order, provided that the content of the confirmation corresponds to the order. Otherwise, the confirmation constitutes a new offer, which the customer may accept within 7 days to conclude the contract. b-ceed GmbH is bound by its offers for 7 days after submission. b-ceed GmbH does not retain the contract text after the contract has been concluded. The customer receives a written order confirmation, which must then be countersigned for the order to become final. The language available for concluding the contract is exclusively German. In individual cases, b-ceed GmbH may also prepare orders in English. Invoices, however, are issued exclusively in German.

All prices on the website of b-ceed GmbH are net prices plus the applicable statutory VAT (currently 19,00%). For individual services, particularly when passing on hotel prices without a separate agency fee, b-ceed GmbH exceptionally passes on the VAT for accommodation services within Germany (7,00%) on a 1:1 basis.

Prices are determined solely by the price list or the price information in an offer from b-ceed GmbH requested by the customer or accessed on the b-ceed.de website, or by the individual agreement recorded in the order confirmation. All invoicing is subject exclusively to the prices and conditions recorded in the order confirmation.
By placing an order, the customer accepts the requirement to make a deposit of a specified amount for the order placed. Its amount depends on the particular project. Unless a specific, different arrangement has been agreed between b-ceed GmbH and the customer, deposits become due as follows.

2.1 Event projects including Christmas parties, company outings, team events and workshops:

A deposit of 50% of the order value after placing the order, payable within 14 days and up to three months before the event, depending on when the order is placed.

2.2 Travel within Germany, Europe and worldwide:

A deposit of 25% after placing the order, with 75% due no later than one month before departure.

2.3 Final payments:

Final payments after an event or trip become due 14 days to, at the very latest, 30 days after its end. Any other terms and conditions of corporate groups or purchasing companies are not accepted.

2.4 Credit checks and security

b-ceed GmbH reserves the right to carry out credit checks in connection with orders. If the result is not positive by customary market standards, the full order amount may be required as a deposit in individual cases. b-ceed GmbH uses the German companies Creditreform and Schufa Business Auskunft for these checks. This may also involve complete withdrawal from the contract by b-ceed GmbH if the assessment is not positive.

2.5 Late payment of a deposit

Each deposit invoice specifies a payment deadline. A maximum of one payment reminder and one further formal demand will be issued. Until the contractually required deposit has been paid in full, b-ceed GmbH reserves the right to cancel the event before it begins. The associated cancellation costs for personnel, delivery and any third-party services then become payable in full as final payments and compensation for cancellation.

2.6 Late payment of a final balance

The payment conditions for final balances stated in 2.3 apply unless otherwise agreed by mutual consent between b-ceed GmbH and the customer in an individual case. A maximum of one payment reminder and one formal demand will be issued regarding the payment deadline. If the customer still fails to make the contractually agreed payment, the case will be referred to the debt collection company or law firm without further notice.

3.1 Termination by agreement
Orders may only be terminated by mutual agreement between b-ceed GmbH and the customer. If no agreement can be reached, the customer must pay b-ceed GmbH the agreed remuneration less expenses saved, regardless of whether the services are used. For cancellations of projects booked during the Covid-19 pandemic, the cancellation arrangements set out in the order apply, generally as follows:

Cancellation of the project up to 30 days before the start: a charge of 50 percent of the order value

Cancellation of the project up to 20 days before the start: a charge of 75 percent of the order value

Cancellation of the project up to 7 days before the start: a charge of 90 percent of the order value

Cancellation of the project within 7 days before the start: a charge of 100 percent of the order value.

3.2 Reduction or increase in participant numbers

In most cases, the number of participants specified when the order is placed constitutes the minimum booking basis. If this number is not reached, the difference in cost will be charged as a flat agency fee. If participant numbers increase, the increased number will determine invoicing. If the increase exceeds 10% of the originally stated number of people, b-ceed GmbH reserves the right to issue an additional deposit invoice. Increases in participant numbers must be communicated no later than seven to four working days before the event, depending on the event project. At the time a change in participant numbers is reported, whether an increase or a reduction, feasibility is not guaranteed. b-ceed GmbH will provide corresponding confirmation in writing.

3.3 Special cancellation conditions from 2020 for selected projects:

In addition, b-ceed GmbH grants special cancellation conditions for selected event products produced exclusively in-house by b-ceed GmbH. Special cancellation conditions and reductions in participant numbers are at the discretion of b-ceed GmbH and include the following benefits:

• Final participant numbers may be specified up to 7 days before the event starts
• Participant numbers may be reduced by a maximum of 20% up to 7 days before the event starts
• The entire project may be cancelled up to 31 days before the start, with 50% free of charge
• The entire project may be cancelled up to 7 days before the start, with 20% free of charge
• The special conditions do not apply to third-party services, such as transport, catering or artists
• Special insurance services with a special cancellation right covering 50% of the event up to 7 days before the start
• Insurance for bad weather and postponement of the event upon payment of a small additional flat fee
• All conditions and options are automatically listed in the respective offers

These special conditions, which generally offer advantages to customers, cover the following event products:

3.3.1 Creative events:

Film or video production, graffiti workshop, Team Puzzle Painting, bridge building, sculpture workshop.

3.3.2 Active events:

Scavenger hunts on foot or by bicycle (Globe Chaser App), hikes, Ranger Tour, soapbox car building.

3.3.3 Communication workshops:

Panic Room, Against the Clock, improvisational theatre.

3.4 Termination for good cause
b-ceed GmbH and the customer may terminate the contract at any time for good cause without observing a notice period. Grounds include impossibility of contractual performance due to force majeure or other circumstances for which b-ceed GmbH is not responsible; failure by the customer to provide a due service; improper use of items provided; provision by the customer of incorrect or incomplete data, documents, information, etc. required to perform the agreed service; breaches of applicable rules of use and/or house rules; or jeopardising the smooth operation of the business, safety or reputation of b-ceed GmbH without this being attributable to b-ceed GmbH. In the event of justified termination, any claim by b-ceed GmbH for compensation for damage it has suffered remains unaffected.

3.5 Cancellation of and reductions for online events, workshops and team events

The number of participants specified at the time of booking or, if separately arranged, the flat fee forms the basis for calculating the cost of delivering the respective event. Because online participation is difficult to plan, online events are treated in the same way as ticketed events: neither participant numbers nor the entire booking can be reduced or cancelled free of charge. The calculation is therefore based on the minimum booking number for the respective event, workshop or team event.

The customer’s personal data are transmitted to b-ceed GmbH when a contract is concluded. They are then processed and stored in accordance with the statutory provisions of the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG). Data are not disclosed to third parties except companies involved in performing the contract. Data are deleted as soon as they are no longer required for billing purposes.

The customer has the right to obtain information free of charge about the personal data stored about them. Further information is available in the privacy policy section of our website.

For ticket sales, b-ceed GmbH distributes tickets as an intermediary on behalf of the respective organiser. b-ceed GmbH is not itself the organiser of the event offered unless expressly identified as such. Purchasing a ticket establishes contractual relationships regarding attendance at the event exclusively between the customer and the respective organiser. The organiser’s own general terms and conditions apply to delivery of the event.

Payment under the contract is due immediately after conclusion of the contract, without deduction. Tickets remain the organiser’s property until payment is made.

5.1 Cancellation or rescheduling by the organiser

If the event is cancelled or rescheduled, the conditions agreed with the organiser apply. Warranty and liability claims relating to the performance of contractual services exist only against the organiser.

5.2 Payment for tickets

Tickets for events must be paid for 100% in advance. An invoice for the services is issued after the tickets are booked. Additional food, drinks and special services are generally invoiced after the event.

5.3 Participant numbers when purchasing tickets

The number of tickets purchased determines the organiser’s planning of the event. Participant numbers may be reduced, but cancellation charges of 100% of the ticket price apply; these have already been settled when the tickets were booked and paid for. Refunds for participants who do not attend are therefore excluded.

For event delivery, b-ceed GmbH provides the goods and services necessary to carry out the commissioned event. The scope of services is set out in the order confirmation. Unless otherwise agreed, b-ceed GmbH is free to design the event, programme and performances within the agreed schedule and is not subject to instructions in doing so. b-ceed GmbH is entitled to commission third-party services in the customer’s name and at the customer’s expense to perform the services.

The payment conditions stated in section 2 and the cancellation conditions stated in section 3 apply. Until remuneration has been paid in full, b-ceed GmbH may require appropriate security for its services.

6.1 Artists

When artists are engaged through b-ceed GmbH, an artists’ social security levy at the rates set by the Künstlersozialkasse must be paid to that fund and will be invoiced to the customer.

6.2 GEMA fees

Where registration and licensing obligations apply in relation to GEMA (the German Society for Musical Performing and Mechanical Reproduction Rights), any fees incurred will be invoiced to the customer.

6.3 Additional services and costs

All costs and expenses incurred by b-ceed GmbH as agreed, or for which the customer is responsible, that cannot be assigned to a service description in the order confirmation or exceed that description, particularly as a result of programme or schedule changes, will be charged according to the actual expenditure. The customer may request evidence of the expenditure.

6.4 Damage

Subject to mandatory statutory provisions to the contrary, b-ceed GmbH may only be held liable for personal injury or property damage caused by its employees or representatives in cases of gross negligence or intent. b-ceed GmbH accepts no liability for items brought into the event area. Liability for the services of third-party contractors is also excluded insofar as statutory provisions do not prevent this. The customer bears the operational and personal risk for the proper running of the event. The same applies to liability for injury to people and damage to equipment for which b-ceed GmbH is not directly responsible (see section 6.6, Customer liability).

6.5 Liability of b-ceed GmbH

This also applies in full to liability for the safety of b-ceed GmbH’s representatives and equipment. b-ceed GmbH accepts no liability whatsoever for damage of any kind caused by the customer or visitors. In the event of culpable non-performance of the contract or a culpable breach of contract by b-ceed GmbH, its liability is limited to the agreed fee or order value.

6.6 Customer liability

If delivery of the event is wholly or partly prevented for reasons for which the customer is responsible, b-ceed GmbH retains its claim to the agreed remuneration, less what it can save as a result of being released from performance and by deploying its workforce elsewhere.

The customer must also assume liability for property damage and physical injury to employees of b-ceed GmbH caused by local conditions for which b-ceed GmbH is not responsible. This also applies to event areas and venues booked by the customer. Any claims for damages in such cases will be asserted by b-ceed GmbH.

Because the contractual agreement is directly between b-ceed GmbH and the customer, who is the organiser in this case, these claims are directed exclusively against the customer and not against third parties such as the venue owner.

6.7 Force majeure

If b-ceed GmbH is prevented from providing its services by force majeure, all claims under this contract cease to apply. b-ceed GmbH will notify the customer of the reasons preventing performance without delay after becoming aware of them and will provide evidence on request.

6.8 Warranty

The statutory warranty provisions apply, subject to the requirement that the customer notify b-ceed GmbH without delay upon discovering defects.

Any intellectual property rights arising from the provision of services through contractual delivery of the event remain with b-ceed GmbH. Unless otherwise agreed, the customer acquires no right to use them.

b-ceed GmbH acts as an intermediary between the customer and the companies responsible at the destination and for transporting people and items.

7.1 Transport and hotel services

As an intermediary, b-ceed GmbH offers travel services provided by railway companies, coach companies and airlines, individually or as a package including overnight stays. In doing so, b-ceed GmbH negotiates the best possible hotel prices in the customer’s interest. The customer incurs no costs for this during the quotation phase, and arranging hotel services remains free of charge for the customer thereafter.

b-ceed GmbH works worldwide with selected hotel and transport service providers. b-ceed GmbH uses customary rate-finding systems and, in some cases, restricted-access portals to obtain the greatest possible advantage for the customer.

7.2 Additional services during trips

b-ceed GmbH also offers various additional services at the travel destination, such as excursions, catering and other activities. In most cases, b-ceed GmbH also acts as an intermediary for these services, as is inherent in their nature.

In individual cases, particularly for team events, b-ceed GmbH also draws on its own portfolio of services and, where feasible, provides these itself as the organiser. Any necessary arrangements with local authorities and institutions are then the responsibility of b-ceed GmbH.

7.3 On-site support

For all company trips, b-ceed GmbH provides on-site support and tour management through its own employees from Germany. Support may be provided in German or English. For a small agency fee, b-ceed GmbH will even provide tour management from Germany and, on request, collect the customer from their company premises or an agreed location. Usually, b-ceed GmbH and the customer meet at the airport or departure point.

7.4 Travel without on-site management

If the customer expressly does not wish to have on-site support and/or tour management, this may be agreed contractually in an individual case. In that case, however, b-ceed GmbH accepts no liability for the smooth running of the trip concerned.

7.5 Special regulations

The legal conditions of the country concerned and those of the travel companies, such as airlines, railway companies and coach companies, apply. Statutory provisions for baggage and passenger transport also apply; details may be requested by telephone and/or consulted online with the booked transport companies.

7.6 Travel security certificate

When a travel contract is concluded, the payment conditions stated in 2.3 apply. Trips must be paid for 100% in advance. The customer receives the travel security certificate for the trip with the final invoice. b-ceed GmbH issues this individually for each trip.

7.7 Cancellation of trips

Unless otherwise agreed in writing, the cancellation conditions stated in section 3 apply. Trips generally cannot be cancelled free of charge. Individual factors play an important role when the travel contract is concluded, such as travel class, booking value and particular service aspects. We expressly recommend taking out suitable travel cancellation or travel curtailment insurance.

However, this is not at the discretion of b-ceed GmbH. The customer may ask b-ceed GmbH for contacts at suitable insurance companies. The same applies to accident and health insurance for the customer’s employees. In general, the statutory rules concerning illness abroad apply.

b-ceed GmbH accepts no liability for injury to people or damage to equipment, baggage, etc. in this connection, as this does not fall within its responsibility.

Amendments or additions to the contract, acceptance of an application or these Terms for concluding the contract must be made in writing. Unilateral amendments or additions by the customer are ineffective. The invalidity of individual provisions does not invalidate the Terms as a whole. German law applies exclusively to the entire legal and contractual relationship between b-ceed GmbH and a customer who has no general residence or place of business in Germany.

The application of the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules is excluded. For claims brought by b-ceed GmbH against the customer, the customer’s residence is decisive, unless the claim is against merchants or persons whose residence or habitual abode is abroad. In those cases, the registered office of b-ceed GmbH is decisive.

9.1 General

Unless otherwise stated, these terms and conditions apply to all types of services offered by b-ceed GmbH, such as individual and group coaching, workshops or training. Deviations from these Terms must be agreed in writing.

Deviating provisions, including those contained in the contracting partner’s general terms and conditions, do not apply unless expressly acknowledged in writing by b-ceed GmbH.

Offers are generally provided in writing. Information given orally is not binding.

9.2 Offers and fees

Offers are non-binding. b-ceed GmbH reserves the right to make changes.

Coaching, consulting and training services are charged at the fees specified in the coaching or training agreement. If coaching or training takes place outside the Bonn, Cologne and Euskirchen area, additional travel and, where applicable, accommodation costs will be charged and communicated to the client beforehand.

Unless another party has committed to covering the costs, the client remains responsible for payment of the coaching or training fee.

9.3 Withdrawal from the contract

9.3.1 b-ceed GmbH:

b-ceed GmbH is entitled to withdraw from the contract, particularly:

– if there are insufficient registrations for a workshop or event;
– if the event must be cancelled for reasons for which b-ceed GmbH is not responsible, for example illness, an accident or force majeure.

In that case, b-ceed GmbH will notify the client without delay. An alternative date will also be agreed individually and by mutual arrangement.

The customer has no right to reimbursement of costs incurred, such as travel costs or other expenses arising as a result. b-ceed GmbH likewise has no legal claim to reimbursement of travel costs incurred.

b-ceed GmbH expressly accepts no liability for claims for damages or consequential loss.

9.3.2 Contracting partner:

Individual coaching sessions may be cancelled or rescheduled free of charge no later than 2 working days before the appointment. For later cancellations, 50 % of the agreed fee is payable. If the appointment is cancelled or rescheduled on the agreed day, the full fee is due; the same applies to non-attendance. This does not apply where the failure to attend is not the client’s fault.

Withdrawal from group coaching, seminars and workshops can only be accepted in writing, by letter, fax or email. The same cancellation and payment conditions as for events apply unless separate conditions have been agreed between b-ceed GmbH and the customer.

9.4 Copyright

All materials issued to the customer are included in the fee agreed in writing. The materials are intended solely for the personal use of the client or participant; disclosure to third parties and commercial use are not permitted.

Copyright in the concepts and materials provided belongs exclusively to b-ceed GmbH. Neither the participant nor the client may reproduce the materials and concepts in whole or in part and/or make them available to third parties without written consent from b-ceed GmbH. Publication of extracts or the complete materials is prohibited and may result in criminal prosecution.

9.5 General liability

Contracts concluded by b-ceed GmbH are contracts for services unless expressly agreed otherwise. Their subject matter is therefore the provision of the agreed services, rather than achievement of a particular outcome.

All documentation, advice and information from coaching sessions and workshops, as well as from event and travel contracts provided by b-ceed GmbH, are carefully prepared and checked.

9.6 Personal development

Work to support and develop the personality of clients and participants is carried out to the best of our knowledge and ability. Success cannot be guaranteed. Liability is excluded. Before the first coaching session, every client or participant must confirm in writing that they are in full possession of their mental faculties and that they do not have any chronic or other illnesses, or addictions, that could impair their psychological stability and therefore their health.

Any dispatch or electronic transmission of data is at the client’s risk.

9.7 Confidentiality and data protection

b-ceed GmbH requires the name, email address and address of the client or participant to process the order and keep them informed about their registration status. b-ceed GmbH does not make personal data available to third parties for use unless this is strictly necessary to perform the contract. The data necessary to conduct business are stored.

b-ceed GmbH undertakes to maintain confidentiality towards third parties regarding all operational, business and private matters of the client or participant that become known in the course of its work, including after the contract ends.

b-ceed GmbH also undertakes to store documents and records provided for coaching and training work carefully and protect them from access by third parties.

9.8 Insurance cover

Each client bears full responsibility for themselves and their actions both within and outside coaching sessions and is responsible for any damage they cause. Participation requires normal psychological and physical resilience.

The organiser of seminars, team coaching and workshops is always the client. Participants therefore have no insurance cover through b-ceed GmbH.

The place of performance for services and payment is Erftstadt. Jurisdiction lies with the competent local court in Cologne, including where the customer is a merchant or has no general place of jurisdiction in Germany. The law of the Federal Republic of Germany applies.

If a provision of these Terms is or becomes invalid, the remaining Terms remain effective.